Privacy Policy

1. Who We Are

TJ Towbars Ltd is a mobile towbar fitting business based in South East of England. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at: info@tjtowbars.co.uk

2. What Information We Collect

We collect personal information when you submit a quote request or contact form on our website. This may include:

• Your full name
• Your email address
• Your phone number
• Your postcode
• Your vehicle registration number (VRM)
• Details about the towbar or service you require
• Any additional message or information you provide

We also collect standard technical data automatically when you visit our website, such as your IP address, browser type and the pages you visit. This is collected via server logs and is used solely for security and site performance purposes.

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote or enquiry
• Contact you to arrange a towbar fitting appointment
• Send you a quote or invoice relating to our services
• Follow up on your enquiry if we have not heard back from you

We do not use your information for unsolicited marketing, and we do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests — to respond to your enquiry and provide the services you have requested.
• Contract performance — where you have asked us to carry out work, processing your data is necessary to fulfil that contract.
• Legal obligation — where we are required to retain records for tax or legal compliance purposes.

5. How Long We Keep Your Data

We retain enquiry and quote data for up to 2 years from the date of your last contact with us. After this period, your data is securely deleted. If you become a customer, we may retain your contact and job details for up to 6 years for legal and accounting purposes.

6. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share it only in the following limited circumstances:

• With our email service provider, solely to deliver responses to your enquiry
• With legal or regulatory authorities if required by law

7. Cookies

Our website uses a single cookie to remember your cookie consent preference. We do not use tracking cookies, advertising cookies or third-party analytics cookies unless you have explicitly accepted them.

You can withdraw your cookie consent at any time by clearing your browser's local storage or cookies.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Restrict how we process your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@tjtowbars.co.uk. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our website uses HTTPS encryption and form data is stored securely on our server.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after changes are made constitutes acceptance of the updated policy.

12. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.